At New Horizons Counseling, we value your privacy and are committed to safeguarding your personal information. This Privacy Policy outlines how we collect, use, and protect your information when you visit our website, access our services, or communicate with us. By using our website or services, you consent to the practices described in this policy.

1. Information We Collect

We may collect the following types of information:

• Personal Information: When you contact us through our website, book appointments, or sign up for our services, we may collect personal details such as your name, email address, phone number, and any other information you voluntarily provide.
• Health Information: As a counseling service provider, we may collect sensitive health-related information as part of providing care. This information is strictly confidential and protected under relevant privacy laws such as HIPAA.
• Usage Data: We may collect information related to how you use our website, such as your IP address, browser type, device information, and the pages you visit. This helps us improve the user experience and monitor site performance.

2. How We Use Your Information

We use the information we collect to:

• Provide, manage, and improve our counseling services.
• Communicate with you regarding appointments, service updates, and relevant resources.
• Maintain and secure client records.
• Respond to your inquiries and provide customer support.
• Monitor website performance and ensure the security of our platform.
• Comply with legal and regulatory requirements.

3. Sharing Your Information

We respect your privacy and will not sell, share, or disclose your personal information to third parties, except in the following cases:

• With Your Consent: We may share your information with third parties when you have explicitly given consent.
• Service Providers: We may share information with trusted third-party service providers who assist us in operating our website or providing services (e.g., scheduling platforms, payment processors). These third parties are required to keep your information secure and confidential.
• Legal Obligations: We may disclose information if required by law or in response to a legal request (e.g., court orders, subpoenas) to protect our legal rights or the safety of others.

4. Security of Your Information

We take the security of your personal and health-related information seriously. We implement industry-standard measures such as encryption, firewalls, and secure data storage to protect your data from unauthorized access, alteration, disclosure, or destruction. While we strive to maintain the highest security standards, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Your Rights

You have the right to:

• Access the personal information we hold about you.
• Request corrections to any inaccurate or incomplete information.
• Request the deletion of your personal information, subject to certain legal obligations.
• Withdraw consent to the collection and use of your information at any time.

If you would like to exercise any of these rights, please contact us at [Insert Contact Information].

6. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic. You can adjust your browser settings to refuse cookies or alert you when cookies are being used. However, disabling cookies may affect your ability to access certain features of our website.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

8. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Any updates will be posted on this page, and the effective date will be revised accordingly. We encourage you to review this policy periodically for any changes.

9. Contact Us

If you have any questions about our Privacy Policy or how we handle your personal information, please contact us at:

New Horizons Counseling
Phone: (530)378-9117